Whimsy Belle
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FAQ'S

Frequently Asked Questions

  1. When do you ship? All orders are available for instant download immediately after payment is received.
  2. What is your return policy?  There are no refunds on any digital items.
  3. How do I contact Whimsy Belle Designs? Email Naomi at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  4. Do you offer discounts? Yes sign up for our newsletter and you will be emailed about coupons, sales and our newest designs!
  5. Can you make a matching birthday design to decorations or invitations I have?  Yes absolutely! Just email me the link or high quality jpg to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and I will send you a quote.
  6. I forgot my password, what do I need to do?  Please follow this link: http://whimsybelle.com/component/user/reset.html
  7. I forgot my username, what do I need to do? Please follow this link: http://whimsybelle.com/component/user/remind.html
  8. How do I register an account with Whimsy Belle Designs? http://whimsybelle.com/shopping.html?page=shop.registration
  9. How do I get my design?  After your payment clears you will receive a download code via email.  Please go to our download center to download your design(s) located here: http://whimsybelle.com/shopping.html?page=shop.downloads
  10. What kind of stabilizer is best?  We recommend using a heavy cutaway stabilizer for all embroidery and applique designs.  This helps prevent shifting, wrinkling, and poor stitch quality.  Never use tearaway stabilizer!
  11. Do I have to have a machine to use your designs or are they iron on?  All our designs are instant download designs for embroidery machines.  They are not sew on or iron on designs.
  12. What machine formats do the files come in?  PES, EXP, DST, VIP, VP3, XXX, HUS, JEF, AND SEW. 
  13. How do I get the embroidery design file to my embroidery machine?  First you must download the embroidery design zip file with the download id that was emailed to you.  Next save the zip file to your computer.  Now you must open and extract the files you need (i.e. pes, exp, xxx, hus, jef, sew, dst, vip, or vp3).  Now that you have the embroidery file design format you need you can open it in your software or on your machine.
  14. I didn't get a download id emailed to me, what do I do?  Please check your spam, especially if you use aol as it tends to think large files are spam and automatically block these emails.  If you have checked your email spam for your embroidery file download id please log into your account and make sure your email address is correct.  If it is not correct please change it to the appropriate email address and then contact me at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it and I will manually resend your download id.
  15. Again all my designs are embroidery machine designs, you must have an embroidery machine in order to utilized these designs.  They are not iron ons or print out designs.